GM Support
If you have any questions, please contact our support team.
What Can GMs Help With?
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Bug Reports: Game bugs, glitches, or unexpected behavior — forwarded to the dev team.
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Rule Violations: Reporting cheaters, harassers, or players exploiting bugs.
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Stuck Characters: Character stuck in terrain or unable to move — GM can teleport you.
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Item Issues: Lost items due to game errors, missing mail, or incorrect purchases.
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Quest Problems: Quests that cannot be completed due to bugs or missing NPCs.
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General Questions: Clarification about mechanics, server policies, or community guidelines.
What GMs Cannot Do
- Restore items lost due to player error (selling, deleting, or using incorrectly).
- Provide free items, gold, or levels as a courtesy.
- Intervene in PvP outcomes unless rule violations occurred.
- Change character names, races, or classes outside official services.
- Offer support for third-party software (add-ons, mods, etc.).
How to Contact a GM
Website Support System
Submit a support request through our website:
- 1 Log into your account on our website.
- 2 Navigate to the "Support" section in your profile.
- 3 Click "Create New Ticket" and select the appropriate category.
- 4 Describe your issue clearly and include character name, realm, and time of incident.
Average response time: 24–48 hours.
Discord Support Channel
For urgent matters or real-time assistance:
- Join our official Discord server via the link in the website footer.
- Navigate to the #gm-support channel.
- Mention your issue and provide your character name and realm.
Available 24/7 for emergencies: stuck characters, active harassment, critical bugs.
Tips for Effective Communication
- Be polite and respectful. GMs are volunteers who dedicate their time to help the community.
- Provide as much detail as possible: character name, realm, time, screenshots, or videos.
- Use English if possible — it is the primary language of our support team.
- Do not spam support requests — this will delay responses for everyone.
- Be patient. GMs handle many requests and will address yours as soon as they can.
Emergency Situations
If you encounter an immediate threat (widespread exploit, hacking attempt, severe harassment), contact a GM via Discord with the word "EMERGENCY" in your message.
Other Resources
Before contacting a GM, you might find answers in these resources: