Game Master (GM) Support
Our Game Masters (GMs) are here to help you with in‑game issues, rule violations, and general assistance. Since the latest World of Warcraft client does not include an in‑game ticket system, we provide support through our website and Discord. This page explains how to contact GMs and what kind of support they can provide.
What Can GMs Help With?
- Bug Reports: If you encounter a game bug, glitch, or unexpected behavior, GMs can investigate and forward the issue to our development team.
- Rule Violations: Reporting players who cheat, harass others, exploit bugs, or otherwise break the server rules.
- Stuck Characters: If your character becomes stuck in terrain or unable to move, a GM can teleport you to a safe location.
- Item Issues: Lost items due to game errors, missing mail, or incorrectly applied purchases.
- Quest Problems: Quests that cannot be completed due to bugs or missing NPCs.
- General Questions: Clarification about game mechanics, server policies, or community guidelines.
What GMs Cannot Do
- Restore items lost due to player error (e.g., selling, deleting, using incorrectly).
- Provide free items, gold, or levels as a courtesy.
- Intervene in player‑vs‑player (PvP) outcomes unless rule violations occurred.
- Change character names, races, or classes outside of official services.
- Offer support for third‑party software (add‑ons, mods, etc.).
How to Contact a GM
Website Support System
Submit a support request through our website:
- Log into your account on our website.
- Navigate to the "Support" section in your profile.
- Click "Create New Ticket" and select the appropriate category.
- Describe your issue clearly and provide any relevant details (character name, realm, time of incident).
Average response time: 24‑48 hours.
Discord Support Channel
For urgent matters or real‑time assistance, join our Discord server:
- Join our official Discord server using the link in the website footer.
- Navigate to the #gm‑support channel.
- Mention your issue and provide your character name and realm.
Available 24/7 for emergency cases (e.g., stuck character, active harassment, critical bugs).
Tips for Effective Communication
- Be polite and respectful. GMs are volunteers who dedicate their time to help the community.
- Provide as much detail as possible: character name, realm, time of incident, screenshots, or videos.
- Use English if possible, as it is the primary language of our support team.
- Do not spam support requests or messages—this will delay responses for everyone.
- Be patient. GMs handle many requests and will address yours as soon as they can.
Emergency Situations
If you encounter an immediate threat to server security (e.g., a widespread exploit, hacking attempt, or severe harassment), please notify a GM via Discord with the word "EMERGENCY" in your message.
Other Resources
Before contacting a GM, you might find answers in these resources:
- FAQ – Frequently asked questions about the server.
- Server Rules – Detailed rules and policies.
- Fair Play Policy – Guidelines for fair gameplay.
- Forum – Community discussions and player‑to‑player help.
