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You have disconnect from server

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Agnih 1 Posts
Hey, im new in game, i download launcher, but cant connect, enter account and say You have disconnect from server, what is the problem? i reset cachem and re install launcher but nothing work, help plz :(
Rheinwave
R
Rheinwave ยท
Greetings!
To log into the game world, please use the email address you used during registration instead of your account username.
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May 29 Jun 27
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Rheinwave 48 Posts
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Agnih wrote: #1
Hey, im new in game, i download launcher, but cant connect, enter account and say You have disconnect from server, what is the problem? i reset cachem and re install launcher but nothing work, help plz :(
Greetings!
To log into the game world, please use the email address you used during registration instead of your account username.
immortalha
I
immortalha ยท
Hi, this solve the login issue. After logging into game, its just lagging and disconnecting over and over. Tried with VPN and other network connections but still connection issue exists. My IP address is 88.230.72.232
I think game server firewall rules blocking this ip prefixes, maybe not idk. Can you help me
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Rheinwave wrote: #2
Greetings!
To log into the game world, please use the email address you used during registration instead of your account username.
Hi, this solve the login issue. After logging into game, its just lagging and disconnecting over and over. Tried with VPN and other network connections but still connection issue exists. My IP address is 88.230.72.232
I think game server firewall rules blocking this ip prefixes, maybe not idk. Can you help me
ยท
The blocking may be coming from your country. A known issue is that access from Russia is impossible without using a proxy or VPN.
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immortalha wrote: #3
Hi, this solve the login issue. After logging into game, its just lagging and disconnecting over and over. Tried with VPN and other network connections but still connection issue exists. My IP address is 88.230.72.232
I think game server firewall rules blocking this ip prefixes, maybe not idk. Can you help me
The blocking may be coming from your country. A known issue is that access from Russia is impossible without using a proxy or VPN.
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It saysa disconnected for me as well, using my email thast I used to register.
ยท
Greetings!Please check if you can log into the game using a VPN. If yes, the issue is on your region's side. If not, please reply here.Thank you for contacting WarCrown Technical Support!
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chillywonka wrote: #5
It saysa disconnected for me as well, using my email thast I used to register.
Greetings!Please check if you can log into the game using a VPN. If yes, the issue is on your region's side. If not, please reply here.Thank you for contacting WarCrown Technical Support!
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I think it would be helpful to add a note to the **"Get Started โ€“ Easy 4-Step Guide"** section that users must log in using their **email address**, not their username.

I also ran into an issue where I couldn't enter the world after the loading screen. The problem was not related to needing a VPN or anything similar. What fixed it for me was simply clearing the game cache and running **Verify Integrity of Game Files**. After that, the game worked normally.

Adding these details to the guide could help other users avoid the same confusion and troubleshooting process.
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